RETURN POLICY
At GIO Jewelers, every piece is inspected, finished, and released with intention. This policy applies to watches only for online sales. All other merchandise is final sale.
Please read this in full before purchasing.
Eligibility
Watches may be returned within 14 days of delivery online sales, provided all conditions below are met and the return has been authorized in advance.
The following watches are final sale and cannot be returned:
- Engraved or personalized watches
- Special orders and made-to-order pieces
- Watches that have been sized, altered, or repaired
- Sale, clearance, and promotional watches
Condition requirements
To be accepted, a returned watch must be in unworn, as-sold condition with no signs of wear, sizing, scratching, or adjustment. The return must include everything it arrived with:
- Original box, outer packaging, and protective films
- Warranty card, manuals, booklets, and certificates
- Original sales receipt or order confirmation
A watch that has been worn, sized, damaged, or returned incomplete will be declined and shipped back to you at your expense.
Restocking fee
Approved watch returns are subject to a 15% restocking fee, calculated on the purchase price of the watch and deducted from your refund.
Return shipping
Return shipping is the customer's responsibility. We do not provide prepaid labels.
You are responsible for the watch until it reaches us. We strongly recommend you ship your return fully insured for the purchase price, with signature confirmation and tracking. GIO Jewelers is not liable for packages lost, stolen, or damaged in transit, and no refund will be issued for a return we do not receive.
Shipping costs from your original order are non-refundable.
How to start a return
- Contact us within 14 days of delivery to request a return authorization. Returns sent without prior authorization will be refused.
- Include your order number and reason for return.
- We will confirm your authorization and provide the return address.
- Ship the watch, in its original packaging with protective packaging.
Refunds
Once your return arrives, we inspect it and determine whether it qualifies within 5 business days. If approved, your refund — minus the 15% restocking fee — is issued to the original payment method. Please allow 5–10 business days for the credit to post, depending on your bank or card issuer.
If your return is declined, we will contact you before sending the watch back.
Damaged or incorrect items
If your watch arrives damaged or is not what you ordered, contact us within 48 hours of delivery with photos. These cases are handled separately and are not subject to the restocking fee.
Manufacturer warranty
Watches carrying a manufacturer's warranty are serviced under that warranty's terms. Warranty service is not a return and does not extend the 14-day return window.
Questions
Reach out before you buy if anything here is unclear. We would rather answer a question up front than have a watch come back.
GIO Jewelers — Florence, KY, (859) 282 0041 · gioskjewelers@gmail.com