PRIVACY POLICY

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

IMPORTANT NOTICE REGARDING TEXT MESSAGING (SMS) DATA

GIO Jewelers ("we," "us," or "our") DOES NOT share SMS/text-message opt-in information — including phone numbers and consent records — with any affiliates or third parties for marketing, promotional, or any other purpose unrelated to providing our direct services. All SMS originator opt-in data is kept strictly confidential and is not used to enable WhatsApp, email, or any other channel without your separate consent.

1. Information We Collect

We collect the following types of information:

Personal Information:

  • Name, email address, phone number, physical address
  • Payment information when you make a purchase or request a quote
  • Opt-in records and timestamps for each communication channel you enable (SMS, WhatsApp, email, etc.)

Communication & Messaging Data:

  • Messages, media, and attachments you exchange with us across SMS, WhatsApp, email, web chat, and our contact/inquiry forms
  • Your channel preferences and consent status for each channel
  • WhatsApp profile information you make available to us (such as your WhatsApp display name and number) when you message us on WhatsApp

Order & Account Data:

  • Purchase history, order details, quote requests, and custom-design specifications
  • Account information you create on our online store

Non-Personal Information:

  • IP address, browser type, device information
  • Website usage patterns and analytics
  • Cookies and similar technologies

Customer Communication Records:

  • Records of inquiries and service requests
  • Appointment details and preferences
  • Service history and feedback

2. How We Use Your Information

We use collected data for:

  • Providing and improving our services
  • Processing transactions, quotes, and payments
  • Communicating with you about your inquiries, orders, quotes, appointments, and (with your consent) promotions
  • Responding across channels: managing your inquiries and our replies through a unified customer record so that, where you have given consent for the relevant channel, we can respond consistently across SMS, WhatsApp, and email (see Section 3.5)
  • Enhancing website functionality and user experience
  • Ensuring security and fraud prevention
  • Maintaining records of your communication preferences and consent

3. Messaging & Communication Channels

We communicate with customers through several channels. You control which channels you enable, and you can opt out of any of them at any time. Each channel is governed by the terms below.

3.1 General Consent

  • You will only receive messages on a given channel if you have opted in to that channel.
  • We maintain timestamped records of all opt-in and opt-out actions.
  • We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws.
  • Standard message and data rates may apply, and an internet connection may be required for certain channels (such as WhatsApp).

3.2 SMS / Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, order and quote updates, customer support, and important updates.

Opt-In & Consent:

  • You will only receive SMS messages if you have explicitly opted in.
  • We maintain timestamped records of all opt-in actions.

Opt-Out Instructions:

  • You can cancel SMS notifications at any time by replying STOP — or any other reasonable opt-out word, such as QUIT, END, CANCEL, UNSUBSCRIBE, or OPT OUT.
  • You will receive a one-time confirmation message, after which no further messages will be sent unless you re-opt in.
  • We honor all opt-out requests promptly and, in any case, within 10 business days.

Message Frequency & Content:

  • Message frequency varies based on your interactions with our business.
  • Messages will be directly related to the services you have requested.
  • We do not send promotional SMS content without your specific consent.

Help & Support:

  • Reply HELP for assistance, or contact us at gioskjewelers@gmail.com.
  • Customer support is available during regular business hours.

Carrier Information:

  • Standard message and data rates may apply.
  • Carriers are not liable for delayed or undelivered messages.
  • Supported carriers include AT&T, Verizon, T-Mobile, and most regional carriers.

SMS Data Protection Statement: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors that provide support services (such as our SMS platform and customer service tooling) is permitted solely to deliver the messages you have requested. All other use-case categories exclude SMS originator opt-in data and consent; this information will not be shared with any third parties.

3.3 WhatsApp Messaging

We use the WhatsApp Business Platform, provided by Meta Platforms, Inc. ("Meta"), to communicate with customers who choose WhatsApp as a channel.

Opt-In & Consent:

  • You may opt in to WhatsApp communications by messaging us first on WhatsApp, by providing your number with consent to be contacted via WhatsApp, or by selecting WhatsApp as a preferred channel on our website or forms.
  • We maintain timestamped records of your WhatsApp opt-in.

How WhatsApp Works (Important):

  • Because WhatsApp is owned and operated by Meta, any messages, media, and information you exchange with us over WhatsApp are also transmitted through and processed by WhatsApp/Meta under their terms and privacy policy, in addition to ours. We encourage you to review the WhatsApp Privacy Policy.
  • We use WhatsApp to deliver order and quote updates, appointment information, customer support, and — only with your consent — promotional messages.

Opt-Out Instructions:

  • You can stop WhatsApp messages at any time by replying STOP, by blocking our number in WhatsApp, or by telling us you no longer wish to be contacted on WhatsApp.
  • Opt-out requests are processed promptly, and no further WhatsApp messages will be sent unless you re-opt in.

Data Handling:

  • We do not sell your WhatsApp contact information, and we do not share it with unaffiliated third parties for their own marketing.
  • We share it only with Meta (as the operator of the WhatsApp service) and with our messaging/CRM service providers as needed to deliver the messages you have requested.

3.4 Email

By providing your email address, you may receive transactional emails (order confirmations, quotes, appointment details, support replies) and, if you opt in, marketing emails. You can unsubscribe from marketing emails at any time using the "unsubscribe" link, without affecting transactional messages related to your orders or inquiries.

3.5 Cross-Channel Responses

To provide a consistent experience, we keep your communications with us in a unified customer record within our CRM and messaging platform (see Section 4). This means that when you contact us on one channel, we may respond on another channel that you have consented to — for example, replying by email or text to a question you first raised on WhatsApp — so we can help you efficiently.

  • We will not initiate contact on a channel you have not enabled or consented to.
  • You may tell us your preferred channel at any time, and you may opt out of any individual channel using the instructions above.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We may share information with the following categories of recipients:

Service Providers (Processors): We use trusted third-party providers who process data on our behalf and are contractually obligated to maintain confidentiality and security and to use the data only to provide services to us. These include:

  • Shopify — hosts our online store and processes orders, accounts, and payments. See the Shopify Privacy Policy.
  • GoHighLevel (HighLevel, Inc.) — our CRM and communications platform, used to manage inquiries, appointments, consent records, and messaging across SMS, email, and WhatsApp.
  • Meta / WhatsApp — operates the WhatsApp Business Platform used to deliver WhatsApp messages you have consented to receive.
  • Payment processors — to securely process transactions.
  • SMS aggregators and providers — solely to deliver the SMS messages you have consented to receive.

Legal Compliance:

  • If required by law, legal process, or to protect our rights.
  • In response to valid law enforcement requests or court orders.

Business Transfers:

  • In the case of a merger, acquisition, or sale of assets, in which case your data remains protected under the terms of this policy.

Protection of Opt-In Data: The above sharing categories exclude SMS text-messaging originator opt-in data and consent — this information will not be shared with any third parties other than the aggregators and providers that deliver the SMS service itself. WhatsApp communications are handled as described in Section 3.3 and are processed by Meta as the operator of the WhatsApp service.

5. Data Security

We implement and maintain reasonable security measures to protect your personal information:

  • Encryption of sensitive data in transit and at rest
  • Secure access controls and authentication mechanisms
  • Regular security assessments and updates
  • Employee training on data protection
  • Breach notification protocols in accordance with applicable laws
  • Secure backup systems and disaster recovery procedures

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Analyze site traffic and user behavior
  • Remember your preferences
  • Improve website functionality and user experience
  • Measure the effectiveness of our services

You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.

7. Your Rights & Choices

You have the right to:

  • Access, update, or delete your personal information
  • Opt out of marketing emails by clicking "unsubscribe" in our emails
  • Opt out of SMS messages by replying STOP — or any other reasonable opt-out word, such as QUIT, END, CANCEL, UNSUBSCRIBE, or OPT OUT
  • Opt out of WhatsApp messages by replying STOP, blocking our number, or notifying us
  • Request information on how we process your data
  • Withdraw consent at any time for future communications
  • Lodge a complaint with a supervisory authority if you believe your rights have been violated

To exercise these rights, please contact us using the information in Section 11.

8. Third-Party Services & Links

Our website and messaging channels rely on third-party platforms (including Shopify, GoHighLevel, and Meta/WhatsApp), each of which has its own privacy practices governing data they process. Our website may also contain links to other third-party websites. We are not responsible for the privacy practices of these third parties and encourage you to review their policies. This Privacy Policy applies only to information collected by GIO Jewelers.

9. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

GIO Jewelers Phone: (859) 282-0941 Email: gioskjewelers@gmail.com Website: https://gioskjewelers.com/

By using our website and services, you consent to this Privacy Policy.